TERMS AND CONDITIONS
for the provision and organization of DJ courses and lessons under the CUED UP DJ School brand
Effective from 1 September 2025
Provider Cuedup s.r.o.
Company ID (IČO): 21425906
Registered office: Legerova 356/48, 120 00 Prague 2 – Vinohrady
E-mail: info@djschool.cz
Tel.: +420 737 381 451
Website: www.djschool.cz
The Provider is not registered for VAT.
Note on the legal nature of the service: Cuedup s.r.o. is not a school, an accredited educational institution, or an institution providing state-recognized education. The terms “CUED UP DJ School”, “course” and similar expressions are commercial and organizational descriptions of services consisting primarily of arranging practical DJ lessons with instructors and providing the related facilities and support.
1. Introductory Provisions
1.1 These Terms and Conditions (the “Terms”) govern the rights and obligations between Cuedup s.r.o. (the “Provider”) and any person ordering a service from the Provider (the “Client”).
1.2 Services include, in particular, the organization of individual or group DJ lessons, courses, lesson packages, vinyl lessons, practical studio lessons and other similar services included in the Provider’s offer.
1.3 For the purposes of these Terms, a “course” means an agreed package of services, generally including a specified number of lessons with an instructor, organizational arrangements and, depending on the particular offer, the provision of a studio or technical equipment.
1.4 If the Client is a consumer within the meaning of the Czech Civil Code, mandatory consumer protection provisions also apply. These Terms may not be interpreted in a way that limits the consumer’s statutory rights.
2. Provider, Instructors and Studios
2.1 The Client’s contractual counterparty is always the Provider. The Client enters into the contract with the Provider, not directly with an individual instructor or studio operator.
2.2 The Provider may perform its obligations through cooperating DJ instructors, external collaborators and partner studios. The Provider is responsible to the Client for the proper organizational arrangement of the agreed service.
2.3 When selecting an instructor, the Provider takes into account the Client’s preferences, musical focus, experience, availability and other relevant circumstances. For organizational reasons, the Provider may arrange another suitable instructor.
2.4 If a specific instructor is expressly agreed as an essential part of the service and that instructor becomes unavailable, the Provider will offer the Client an alternative date with that instructor or, by agreement, a suitable substitute instructor.
2.5 After prior notice, the location of a lesson may be changed to another comparable studio in Prague or to another location agreed with the Client, provided that this does not unreasonably reduce the accessibility or quality of the service.
3. Order and Conclusion of the Contract
3.1 The Client may express interest in a service, in particular, through the website, e-mail, telephone, SMS, messaging applications, social media or personal communication.
3.2 Before the contract is concluded, the Provider will communicate or make available to the Client, in particular, the essential parameters of the service, its price or the method of determining the price, and these Terms. The Provider will then generally issue an invoice based on the agreed scope of the service.
3.3 The contract is concluded when the Provider receives payment of the full price stated on the invoice or the first agreed installment, if installment payment was agreed in advance. Payment is deemed made when the amount is credited to the Provider’s account or paid by another agreed method.
3.4 The contract consists, in particular, of the agreed scope of the service, the relevant invoice or order confirmation, related written communication and these Terms. In the event of any conflict, an individual written agreement with the Client takes precedence.
3.5 If the person attending the lessons is a minor, the contract is concluded by their legal representative. The invoice is issued to the legal representative, who is responsible for fulfilling the payment and other contractual obligations.
4. Price and Payment Terms
4.1 The price of the service is determined according to the Provider’s current offer, an individual agreement or the invoice. The Provider is not registered for VAT.
4.2 The price may be paid in a single payment or in several installments if this has been agreed in advance. The amount and due date of individual payments will be stated on the invoice or in written communication with the Client.
4.3 Regardless of the agreed installment schedule, 100% of the total price of the service must be paid no later than before the final lesson of the relevant course or package takes place.
4.4 If the Client fails to make an agreed payment on time, the Provider may suspend the booking of further lessons or refuse to hold the final lesson until the outstanding amount has been paid in full. This does not affect the Provider’s right to payment for services already provided.
4.5 Any additional paid services or costs not included in the originally agreed price may be charged to the Client only with prior agreement.
5. Course Delivery and Period for Using Lessons
5.1 Specific lesson dates are arranged individually according to the availability of the Client, the instructor and the studio, unless otherwise specified for a particular product.
5.2 Unless otherwise stated on the invoice or in an individual written agreement, all lessons included in a paid course or package must be used within 12 months from the date the contract is concluded under Article 3.3 of these Terms.
5.3 If the lessons could not be used within this period for reasons attributable to the Provider, the period will be extended accordingly. The Provider may also, by agreement with the Client, allow an individual extension for other serious reasons.
5.4 After proper completion of the agreed course and full payment of the price, the Provider may issue the Client with a certificate of course completion. This certificate is an internal confirmation issued by the Provider and is not a state-recognized diploma, a certificate of professional qualification or proof of accredited education.
5.5 The Provider does not guarantee the attainment of any specific artistic or professional level, employment, bookings, performances, level of income or any other specific professional outcome. The result depends, among other things, on the Client’s individual abilities, preparation, regularity and activity.
6. Rescheduling and Cancellation of an Individual Lesson
6.1 The Client may request a change or cancellation of an agreed lesson without losing the lesson no later than 24 hours before its scheduled start.
6.2 If the Client cancels a lesson less than 24 hours before its scheduled start or fails to attend without prior notice, the lesson is deemed used and its price is not refunded. This rule does not apply if the Client and the instructor or the Provider expressly and demonstrably agree to reschedule the lesson to another date even within a shorter notice period.
6.3 The Provider and instructors undertake, where possible, to notify the Client of a change of lesson time at least 24 hours in advance. If a lesson has to be changed later for reasons attributable to the instructor or the Provider, the Client does not lose the lesson and will be offered an alternative date.
6.4 A late arrival by the Client does not automatically extend the agreed duration of the lesson unless otherwise agreed with the instructor.
6.5 For the purposes of these Terms, written confirmation of a change of date also includes confirmation by e- mail, SMS, a commonly used messaging application or social media, provided the communication clearly shows that both parties agree to the new date.
7. Termination of a Course by the Client and Refund for Unused Lessons
7.1 In addition to the consumer’s statutory right of withdrawal under Article 8, the Client may at any time submit a written request to terminate a course or package before all lessons have been used.
7.2 In such a case, the Provider will refund the part of the price actually paid that corresponds to the unused lessons. The refund amount will be calculated proportionally from the total price of the relevant course or package based on the number of lessons or hours agreed and already used.
7.3 For the purposes of this calculation, lessons forfeited under Article 6.2 due to late cancellation or the Client’s non-attendance are also considered used.
7.4 If, under an installment plan, the Client has paid less than the proportional price of the services already used, the Client must pay the difference. If the Client has paid more, the Provider will refund the corresponding difference.
7.5 The Provider will settle the account and refund any overpayment without undue delay, generally within 14 days of receiving the request to terminate the course and the information required to process the refund.
7.6 This Article does not limit the consumer’s statutory rights, in particular the right to withdraw from a contract concluded at a distance or away from business premises.
8. Consumer Right to Withdraw from a Distance Contract
8.1 If the Client is a consumer and the contract was concluded at a distance, for example via the internet, e-mail, telephone or a similar means of distance communication, the Client has, in cases provided by law, the right to withdraw from the contract without giving a reason within 14 days from the date of conclusion of the contract.
8.2 The Client may send the withdrawal notice, in particular, to info@djschool.cz or to the Provider’s registered office. The time limit is met if the withdrawal notice is demonstrably sent within the applicable period.
8.3 If the Client wishes the Provider to begin providing the service before the 14-day withdrawal period has expired, the Provider will invite the Client to expressly request earlier commencement in text form. The express request may be made by separate consent or as part of ordinary written communication when arranging the first lesson. If the Client confirms a specific date and time for the first lesson in response to a message expressly stating that by confirming that date and time the Client requests commencement of the service before expiry of the 14-day period and acknowledges the obligation to pay a proportional part of the price for services already provided, such confirmation will constitute the Client’s express request. If the Client subsequently withdraws within that period, the Client will pay the Provider a proportional part of the price corresponding to the services provided up to the time of withdrawal.
8.4 If, at the Client’s express request, the service has been fully performed before the withdrawal period expires and the Client was informed in advance that the right of withdrawal would be lost upon full performance of the service, the Client may no longer withdraw from the contract on this basis after full performance.
8.5 The Provider will return to the consumer any funds that it is required by law to return without undue delay and no later than 14 days after withdrawal, generally using the same method by which the funds were received, unless the parties agree otherwise.
8.6 Information on the right of withdrawal and a model withdrawal form are attached to these Terms.
9. Gift Vouchers
9.1 A gift voucher is issued in the name of a specific person and is not transferable to another person.
9.2 The voucher is valid for 12 months from the date of issue unless a different validity period is stated directly on the voucher.
9.3 The voucher holder must contact the Provider during the voucher’s validity period and arrange the use of the corresponding service. If the voucher covers a course or lesson package, the rules in Article 5 of these Terms also apply, as appropriate, to its subsequent use.
9.4 A gift voucher cannot be redeemed for cash or exchanged for money, except where such a right follows from mandatory provisions of law.
9.5 If the person using a service paid for by a voucher is a minor, the contractual and payment relationship concerning the service is handled by their legal representative.
10. Rights Arising from Defective Performance and Complaints
10.1 The Provider is responsible for ensuring that the service is provided in the agreed scope and in a quality consistent with the contract and applicable law.
10.2 If the Client believes that the service was not provided properly, the Client may submit a complaint, in particular, by e-mail to info@djschool.cz or in writing to the Provider’s registered office. The complaint should describe the alleged defect, provide identifying details and state the requested method of resolution.
10.3 If the Client is a consumer, the Provider will resolve the complaint, including any rectification of the defect, without undue delay and no later than 30 days from the date it is submitted, unless a longer period is expressly agreed with the Client.
10.4 The Provider will issue the consumer with confirmation that the complaint has been submitted and will subsequently provide information on how it was resolved to the extent required by law.
10.5 Submitting a complaint does not affect any other rights the Client has under the Czech Civil Code and the Consumer Protection Act.
11. Personal Data Protection and Recording
11.1 The Provider processes personal data in accordance with applicable law, in particular the GDPR. Detailed information is set out in the “GDPR / Privacy Policy” available at www.djschool.cz/gdpr.
11.2 At public or community events organized or co-organized by the Provider, reasonable documentary photographs and audiovisual recordings capturing the course of the event may be made. Participants will be appropriately informed that recording is taking place.
11.3 Separate, targeted portrait use of an identifiable person for advertising or similar promotional purposes will be based on an appropriate legal basis, depending on the circumstances, in particular on the separate consent of the person concerned.
11.4 In the case of minors, targeted use of their identifiable photograph or video for promotional purposes will take place only with the consent of their legal representative where such consent is required by law.
12. Rules of Conduct, Equipment and Liability
12.1 The Client must comply with reasonable instructions from the instructor, the rules of the relevant studio and principles for the safe handling of technical equipment.
12.2 The Client is liable for damage caused intentionally or negligently to the extent provided by law. The Provider may not require the Client to compensate for normal wear and tear resulting from proper use of the equipment.
12.3 If the Client discovers a technical fault or damage to equipment, the Client must immediately inform the instructor and must not continue using the equipment in a manner that could cause further damage or endanger any person.
12.4 The Provider is not responsible for personal belongings left unattended unless such responsibility follows from mandatory provisions of law.
12.5 If extraordinary or unforeseeable circumstances temporarily prevent a lesson from taking place, the Provider will offer a reasonable alternative solution, in particular a new date, another suitable studio or another suitable instructor.
13. Alternative Dispute Resolution for Consumer Disputes
13.1 If a consumer dispute arises between the Provider and a Client who is a consumer, the consumer has the right to refer the matter to an alternative dispute resolution body.
13.2 The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, website: www.coi.gov.cz; information on the ADR system is also available at www.adr.coi.cz.
13.3 Before initiating alternative dispute resolution, the Client is advised to first attempt to resolve the matter directly with the Provider via info@djschool.cz.
14. Final Provisions
14.1 Legal relationships not governed by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, where the Client is a consumer, also Act No. 634/1992 Coll., on Consumer Protection.
14.2 The Provider may reasonably amend these Terms for the future. For contracts already concluded, the version of the Terms effective at the time the contract was concluded remains applicable unless the parties agree otherwise or a change is required by mandatory law.
14.3 If any provision of these Terms is invalid or ineffective, this does not affect the validity of the remaining provisions.
14.4 The Czech version of these Terms is controlling. Translations into other languages are for information purposes unless expressly agreed otherwise in writing.
14.5 These Terms enter into effect on 1 September 2025.
APPENDIX A
Consumer Information on the Right of Withdrawal
Right of withdrawal: If you are a consumer and the contract was concluded at a distance or away from business premises, you have, in cases provided by law, the right to withdraw from the contract without giving a reason within 14 days from the date the contract was concluded.
To exercise the right of withdrawal, inform Cuedup s.r.o., Legerova 356/48, 120 00 Prague 2 – Vinohrady, e-mail info@djschool.cz, tel. +420 737 381 451, by means of an unequivocal statement of your decision to withdraw from the contract. You may use the model form below, but this is not mandatory.
To meet the deadline, it is sufficient to send the withdrawal notice before the relevant 14-day period expires.
If you expressly requested that provision of the service begin before the withdrawal period expires, upon withdrawal you will pay a proportional part of the price for the service actually provided up to the time of withdrawal. If, at your express request, the service was fully performed during this period and you were informed in advance that the right of withdrawal would be lost after full performance, the right of withdrawal is lost.
In the event of a valid withdrawal, the Provider will return the funds that it is required by law to return no later than 14 days after withdrawal, generally using the same method by which the funds were received, unless the parties agree otherwise.
Model Withdrawal Form
Addressee: Cuedup s.r.o., Legerova 356/48, 120 00 Prague 2 – Vinohrady, e-mail: info@djschool.cz
I hereby give notice that I withdraw from the contract for the provision of the following service:
Course / service name: _________________________________________________ Date of contract / payment: ____________________________________________ Consumer’s first and last name: ________________________________________
Consumer’s address: ____________________________________________________
E-mail / telephone: _____________________________________________________
Bank account number for refund, if required: _____________________________
Date: ___________________________ Signature (paper form only): ___________________________
APPENDIX B
Recommended Text for the Website / Order Form
☐ I have read the Terms and Conditions of Cuedup s.r.o. and the information on the processing of personal data (GDPR).
☐ I expressly request that provision of the ordered service may begin before the 14-day withdrawal period expires. I acknowledge that if I withdraw from the contract during this period after provision of the service has begun, I will pay a proportional part of the price for the performance already provided, and that after the service has been fully performed, my right of withdrawal may be lost under the conditions provided by law.
Recommended use: For an online order form, the second checkbox may be used and must not be pre-ticked. If the first lesson is arranged individually by e-mail, SMS or a messaging application, a separate checkbox is not required; the express request may be included in the message confirming the specific lesson date and the Client may confirm it by replying to that message. It is advisable to retain that confirmation.
Text for individual confirmation of the first lesson within the 14-day period
The first lesson is scheduled for [date and time]. Because it is to take place before the 14-day withdrawal period has expired, by confirming this date and time you also expressly request that provision of the service begin before the end of that period. You acknowledge that if you withdraw from the contract during this period, you will pay a proportional part of the price for services already provided and that, once the service has been fully performed, your right of withdrawal may be lost under the conditions provided by law. Please confirm the lesson date and time by replying to this message.
Text for Booking Confirmation / Invoice
By paying the invoice, you confirm the order in the agreed scope and enter into a contract with Cuedup s.r.o. in accordance with the Terms and Conditions, which you had the opportunity to review before payment. If the first lesson is to take place before 14 days have elapsed from conclusion of the contract, the express request for earlier commencement of the service may be confirmed as part of the written arrangement of the specific date and time of the first lesson.
Effective from 1 September 2025
Provider Cuedup s.r.o.
Company ID (IČO): 21425906
Registered office: Legerova 356/48, 120 00 Prague 2 – Vinohrady
E-mail: info@djschool.cz
Tel.: +420 737 381 451
Website: www.djschool.cz
The Provider is not registered for VAT.
Note on the legal nature of the service: Cuedup s.r.o. is not a school, an accredited educational institution, or an institution providing state-recognized education. The terms “CUED UP DJ School”, “course” and similar expressions are commercial and organizational descriptions of services consisting primarily of arranging practical DJ lessons with instructors and providing the related facilities and support.
1. Introductory Provisions
1.1 These Terms and Conditions (the “Terms”) govern the rights and obligations between Cuedup s.r.o. (the “Provider”) and any person ordering a service from the Provider (the “Client”).
1.2 Services include, in particular, the organization of individual or group DJ lessons, courses, lesson packages, vinyl lessons, practical studio lessons and other similar services included in the Provider’s offer.
1.3 For the purposes of these Terms, a “course” means an agreed package of services, generally including a specified number of lessons with an instructor, organizational arrangements and, depending on the particular offer, the provision of a studio or technical equipment.
1.4 If the Client is a consumer within the meaning of the Czech Civil Code, mandatory consumer protection provisions also apply. These Terms may not be interpreted in a way that limits the consumer’s statutory rights.
2. Provider, Instructors and Studios
2.1 The Client’s contractual counterparty is always the Provider. The Client enters into the contract with the Provider, not directly with an individual instructor or studio operator.
2.2 The Provider may perform its obligations through cooperating DJ instructors, external collaborators and partner studios. The Provider is responsible to the Client for the proper organizational arrangement of the agreed service.
2.3 When selecting an instructor, the Provider takes into account the Client’s preferences, musical focus, experience, availability and other relevant circumstances. For organizational reasons, the Provider may arrange another suitable instructor.
2.4 If a specific instructor is expressly agreed as an essential part of the service and that instructor becomes unavailable, the Provider will offer the Client an alternative date with that instructor or, by agreement, a suitable substitute instructor.
2.5 After prior notice, the location of a lesson may be changed to another comparable studio in Prague or to another location agreed with the Client, provided that this does not unreasonably reduce the accessibility or quality of the service.
3. Order and Conclusion of the Contract
3.1 The Client may express interest in a service, in particular, through the website, e-mail, telephone, SMS, messaging applications, social media or personal communication.
3.2 Before the contract is concluded, the Provider will communicate or make available to the Client, in particular, the essential parameters of the service, its price or the method of determining the price, and these Terms. The Provider will then generally issue an invoice based on the agreed scope of the service.
3.3 The contract is concluded when the Provider receives payment of the full price stated on the invoice or the first agreed installment, if installment payment was agreed in advance. Payment is deemed made when the amount is credited to the Provider’s account or paid by another agreed method.
3.4 The contract consists, in particular, of the agreed scope of the service, the relevant invoice or order confirmation, related written communication and these Terms. In the event of any conflict, an individual written agreement with the Client takes precedence.
3.5 If the person attending the lessons is a minor, the contract is concluded by their legal representative. The invoice is issued to the legal representative, who is responsible for fulfilling the payment and other contractual obligations.
4. Price and Payment Terms
4.1 The price of the service is determined according to the Provider’s current offer, an individual agreement or the invoice. The Provider is not registered for VAT.
4.2 The price may be paid in a single payment or in several installments if this has been agreed in advance. The amount and due date of individual payments will be stated on the invoice or in written communication with the Client.
4.3 Regardless of the agreed installment schedule, 100% of the total price of the service must be paid no later than before the final lesson of the relevant course or package takes place.
4.4 If the Client fails to make an agreed payment on time, the Provider may suspend the booking of further lessons or refuse to hold the final lesson until the outstanding amount has been paid in full. This does not affect the Provider’s right to payment for services already provided.
4.5 Any additional paid services or costs not included in the originally agreed price may be charged to the Client only with prior agreement.
5. Course Delivery and Period for Using Lessons
5.1 Specific lesson dates are arranged individually according to the availability of the Client, the instructor and the studio, unless otherwise specified for a particular product.
5.2 Unless otherwise stated on the invoice or in an individual written agreement, all lessons included in a paid course or package must be used within 12 months from the date the contract is concluded under Article 3.3 of these Terms.
5.3 If the lessons could not be used within this period for reasons attributable to the Provider, the period will be extended accordingly. The Provider may also, by agreement with the Client, allow an individual extension for other serious reasons.
5.4 After proper completion of the agreed course and full payment of the price, the Provider may issue the Client with a certificate of course completion. This certificate is an internal confirmation issued by the Provider and is not a state-recognized diploma, a certificate of professional qualification or proof of accredited education.
5.5 The Provider does not guarantee the attainment of any specific artistic or professional level, employment, bookings, performances, level of income or any other specific professional outcome. The result depends, among other things, on the Client’s individual abilities, preparation, regularity and activity.
6. Rescheduling and Cancellation of an Individual Lesson
6.1 The Client may request a change or cancellation of an agreed lesson without losing the lesson no later than 24 hours before its scheduled start.
6.2 If the Client cancels a lesson less than 24 hours before its scheduled start or fails to attend without prior notice, the lesson is deemed used and its price is not refunded. This rule does not apply if the Client and the instructor or the Provider expressly and demonstrably agree to reschedule the lesson to another date even within a shorter notice period.
6.3 The Provider and instructors undertake, where possible, to notify the Client of a change of lesson time at least 24 hours in advance. If a lesson has to be changed later for reasons attributable to the instructor or the Provider, the Client does not lose the lesson and will be offered an alternative date.
6.4 A late arrival by the Client does not automatically extend the agreed duration of the lesson unless otherwise agreed with the instructor.
6.5 For the purposes of these Terms, written confirmation of a change of date also includes confirmation by e- mail, SMS, a commonly used messaging application or social media, provided the communication clearly shows that both parties agree to the new date.
7. Termination of a Course by the Client and Refund for Unused Lessons
7.1 In addition to the consumer’s statutory right of withdrawal under Article 8, the Client may at any time submit a written request to terminate a course or package before all lessons have been used.
7.2 In such a case, the Provider will refund the part of the price actually paid that corresponds to the unused lessons. The refund amount will be calculated proportionally from the total price of the relevant course or package based on the number of lessons or hours agreed and already used.
7.3 For the purposes of this calculation, lessons forfeited under Article 6.2 due to late cancellation or the Client’s non-attendance are also considered used.
7.4 If, under an installment plan, the Client has paid less than the proportional price of the services already used, the Client must pay the difference. If the Client has paid more, the Provider will refund the corresponding difference.
7.5 The Provider will settle the account and refund any overpayment without undue delay, generally within 14 days of receiving the request to terminate the course and the information required to process the refund.
7.6 This Article does not limit the consumer’s statutory rights, in particular the right to withdraw from a contract concluded at a distance or away from business premises.
8. Consumer Right to Withdraw from a Distance Contract
8.1 If the Client is a consumer and the contract was concluded at a distance, for example via the internet, e-mail, telephone or a similar means of distance communication, the Client has, in cases provided by law, the right to withdraw from the contract without giving a reason within 14 days from the date of conclusion of the contract.
8.2 The Client may send the withdrawal notice, in particular, to info@djschool.cz or to the Provider’s registered office. The time limit is met if the withdrawal notice is demonstrably sent within the applicable period.
8.3 If the Client wishes the Provider to begin providing the service before the 14-day withdrawal period has expired, the Provider will invite the Client to expressly request earlier commencement in text form. The express request may be made by separate consent or as part of ordinary written communication when arranging the first lesson. If the Client confirms a specific date and time for the first lesson in response to a message expressly stating that by confirming that date and time the Client requests commencement of the service before expiry of the 14-day period and acknowledges the obligation to pay a proportional part of the price for services already provided, such confirmation will constitute the Client’s express request. If the Client subsequently withdraws within that period, the Client will pay the Provider a proportional part of the price corresponding to the services provided up to the time of withdrawal.
8.4 If, at the Client’s express request, the service has been fully performed before the withdrawal period expires and the Client was informed in advance that the right of withdrawal would be lost upon full performance of the service, the Client may no longer withdraw from the contract on this basis after full performance.
8.5 The Provider will return to the consumer any funds that it is required by law to return without undue delay and no later than 14 days after withdrawal, generally using the same method by which the funds were received, unless the parties agree otherwise.
8.6 Information on the right of withdrawal and a model withdrawal form are attached to these Terms.
9. Gift Vouchers
9.1 A gift voucher is issued in the name of a specific person and is not transferable to another person.
9.2 The voucher is valid for 12 months from the date of issue unless a different validity period is stated directly on the voucher.
9.3 The voucher holder must contact the Provider during the voucher’s validity period and arrange the use of the corresponding service. If the voucher covers a course or lesson package, the rules in Article 5 of these Terms also apply, as appropriate, to its subsequent use.
9.4 A gift voucher cannot be redeemed for cash or exchanged for money, except where such a right follows from mandatory provisions of law.
9.5 If the person using a service paid for by a voucher is a minor, the contractual and payment relationship concerning the service is handled by their legal representative.
10. Rights Arising from Defective Performance and Complaints
10.1 The Provider is responsible for ensuring that the service is provided in the agreed scope and in a quality consistent with the contract and applicable law.
10.2 If the Client believes that the service was not provided properly, the Client may submit a complaint, in particular, by e-mail to info@djschool.cz or in writing to the Provider’s registered office. The complaint should describe the alleged defect, provide identifying details and state the requested method of resolution.
10.3 If the Client is a consumer, the Provider will resolve the complaint, including any rectification of the defect, without undue delay and no later than 30 days from the date it is submitted, unless a longer period is expressly agreed with the Client.
10.4 The Provider will issue the consumer with confirmation that the complaint has been submitted and will subsequently provide information on how it was resolved to the extent required by law.
10.5 Submitting a complaint does not affect any other rights the Client has under the Czech Civil Code and the Consumer Protection Act.
11. Personal Data Protection and Recording
11.1 The Provider processes personal data in accordance with applicable law, in particular the GDPR. Detailed information is set out in the “GDPR / Privacy Policy” available at www.djschool.cz/gdpr.
11.2 At public or community events organized or co-organized by the Provider, reasonable documentary photographs and audiovisual recordings capturing the course of the event may be made. Participants will be appropriately informed that recording is taking place.
11.3 Separate, targeted portrait use of an identifiable person for advertising or similar promotional purposes will be based on an appropriate legal basis, depending on the circumstances, in particular on the separate consent of the person concerned.
11.4 In the case of minors, targeted use of their identifiable photograph or video for promotional purposes will take place only with the consent of their legal representative where such consent is required by law.
12. Rules of Conduct, Equipment and Liability
12.1 The Client must comply with reasonable instructions from the instructor, the rules of the relevant studio and principles for the safe handling of technical equipment.
12.2 The Client is liable for damage caused intentionally or negligently to the extent provided by law. The Provider may not require the Client to compensate for normal wear and tear resulting from proper use of the equipment.
12.3 If the Client discovers a technical fault or damage to equipment, the Client must immediately inform the instructor and must not continue using the equipment in a manner that could cause further damage or endanger any person.
12.4 The Provider is not responsible for personal belongings left unattended unless such responsibility follows from mandatory provisions of law.
12.5 If extraordinary or unforeseeable circumstances temporarily prevent a lesson from taking place, the Provider will offer a reasonable alternative solution, in particular a new date, another suitable studio or another suitable instructor.
13. Alternative Dispute Resolution for Consumer Disputes
13.1 If a consumer dispute arises between the Provider and a Client who is a consumer, the consumer has the right to refer the matter to an alternative dispute resolution body.
13.2 The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, website: www.coi.gov.cz; information on the ADR system is also available at www.adr.coi.cz.
13.3 Before initiating alternative dispute resolution, the Client is advised to first attempt to resolve the matter directly with the Provider via info@djschool.cz.
14. Final Provisions
14.1 Legal relationships not governed by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, where the Client is a consumer, also Act No. 634/1992 Coll., on Consumer Protection.
14.2 The Provider may reasonably amend these Terms for the future. For contracts already concluded, the version of the Terms effective at the time the contract was concluded remains applicable unless the parties agree otherwise or a change is required by mandatory law.
14.3 If any provision of these Terms is invalid or ineffective, this does not affect the validity of the remaining provisions.
14.4 The Czech version of these Terms is controlling. Translations into other languages are for information purposes unless expressly agreed otherwise in writing.
14.5 These Terms enter into effect on 1 September 2025.
APPENDIX A
Consumer Information on the Right of Withdrawal
Right of withdrawal: If you are a consumer and the contract was concluded at a distance or away from business premises, you have, in cases provided by law, the right to withdraw from the contract without giving a reason within 14 days from the date the contract was concluded.
To exercise the right of withdrawal, inform Cuedup s.r.o., Legerova 356/48, 120 00 Prague 2 – Vinohrady, e-mail info@djschool.cz, tel. +420 737 381 451, by means of an unequivocal statement of your decision to withdraw from the contract. You may use the model form below, but this is not mandatory.
To meet the deadline, it is sufficient to send the withdrawal notice before the relevant 14-day period expires.
If you expressly requested that provision of the service begin before the withdrawal period expires, upon withdrawal you will pay a proportional part of the price for the service actually provided up to the time of withdrawal. If, at your express request, the service was fully performed during this period and you were informed in advance that the right of withdrawal would be lost after full performance, the right of withdrawal is lost.
In the event of a valid withdrawal, the Provider will return the funds that it is required by law to return no later than 14 days after withdrawal, generally using the same method by which the funds were received, unless the parties agree otherwise.
Model Withdrawal Form
Addressee: Cuedup s.r.o., Legerova 356/48, 120 00 Prague 2 – Vinohrady, e-mail: info@djschool.cz
I hereby give notice that I withdraw from the contract for the provision of the following service:
Course / service name: _________________________________________________ Date of contract / payment: ____________________________________________ Consumer’s first and last name: ________________________________________
Consumer’s address: ____________________________________________________
E-mail / telephone: _____________________________________________________
Bank account number for refund, if required: _____________________________
Date: ___________________________ Signature (paper form only): ___________________________
APPENDIX B
Recommended Text for the Website / Order Form
☐ I have read the Terms and Conditions of Cuedup s.r.o. and the information on the processing of personal data (GDPR).
☐ I expressly request that provision of the ordered service may begin before the 14-day withdrawal period expires. I acknowledge that if I withdraw from the contract during this period after provision of the service has begun, I will pay a proportional part of the price for the performance already provided, and that after the service has been fully performed, my right of withdrawal may be lost under the conditions provided by law.
Recommended use: For an online order form, the second checkbox may be used and must not be pre-ticked. If the first lesson is arranged individually by e-mail, SMS or a messaging application, a separate checkbox is not required; the express request may be included in the message confirming the specific lesson date and the Client may confirm it by replying to that message. It is advisable to retain that confirmation.
Text for individual confirmation of the first lesson within the 14-day period
The first lesson is scheduled for [date and time]. Because it is to take place before the 14-day withdrawal period has expired, by confirming this date and time you also expressly request that provision of the service begin before the end of that period. You acknowledge that if you withdraw from the contract during this period, you will pay a proportional part of the price for services already provided and that, once the service has been fully performed, your right of withdrawal may be lost under the conditions provided by law. Please confirm the lesson date and time by replying to this message.
Text for Booking Confirmation / Invoice
By paying the invoice, you confirm the order in the agreed scope and enter into a contract with Cuedup s.r.o. in accordance with the Terms and Conditions, which you had the opportunity to review before payment. If the first lesson is to take place before 14 days have elapsed from conclusion of the contract, the express request for earlier commencement of the service may be confirmed as part of the written arrangement of the specific date and time of the first lesson.
